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Order Information

What should I do if I want to order?

LayoutHub is an easy page builder that helps merchants quickly set up an online store with any kind of page type by using our library of pre-designed layouts and blocks.

What is our lead time?

Every piece is 100% handmade, so we need some time to create them at the highest standard. We offer free shipping worldwide, but for some Islands or difficult access territories some extra charges can be applied. In general, it takes 1 to 2 weeks to produce and deliver your beautiful piece after payment. Depending on the demand we have, we also offer a fast delivery option (10-14 days) for an extra ($100). If you need your sign for an event or a special date, please make sure to contact us! We'll do our best to deliver the sign on time. Shipment will be carried out by our logistics partners DHL Express, Fedex, UPS. All deliveries sent by Sini are insured against theft and accidental damage. We ship worldwide. We ask for your understanding that we cannot deliver to PO boxes. For partial shipments, the shipping cost will be charged only once. 

I have questions about the product or want to change (color, size, size, price ...) what to do?

LayoutHub is an easy page builder that helps merchants quickly set up an online store with any kind of page type by using our library of pre-designed layouts and blocks.

Why did I receive a cancellation / out of stock notification after I successfully placed an order?

LayoutHub is an easy page builder that helps merchants quickly set up an online store with any kind of page type by using our library of pre-designed layouts and blocks.

What if I want a sign that I can't create using your custom tool?

Our custom sign Online tool is perfect for creating neon word signs, personalized name signs and neon light quotes. If you are looking for something different, such as a business logo sign, customized open sign, or unique neon artwork, we would love to work with you on a design. We can do almost any font, shape, style and design - Just Contact us for a quote, We will quote in 24 hours

I want to cancel my order?


Because all the neon signs are handmade, so Once the order confirmed, we cannot cancel it anymore

Payment & Delivery

What forms of payment does the shop have?

LayoutHub is an easy page builder that helps merchants quickly set up an online store with any kind of page type by using our library of pre-designed layouts and blocks.

How can I change my payment method for an order?

LayoutHub is an easy page builder that helps merchants quickly set up an online store with any kind of page type by using our library of pre-designed layouts and blocks.

Card payment error?

LayoutHub is an easy page builder that helps merchants quickly set up an online store with any kind of page type by using our library of pre-designed layouts and blocks.

How to use discount codes?

LayoutHub is an easy page builder that helps merchants quickly set up an online store with any kind of page type by using our library of pre-designed layouts and blocks.

How to check order status?

All the Led Neon Sign is produced on demand and 100% handmade. As soon as the order is paid, we will start the production of your sign. We will then update the status of your order on our website so you'll be  able to follow it. If you want to know where is your order, please contact us for help

How is shipping fee calculated?

LayoutHub is an easy page builder that helps merchants quickly set up an online store with any kind of page type by using our library of pre-designed layouts and blocks.

What is your returns policy?

SiniSign offers returns and refunds for faulty products only. Sinisign will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case by case basis depending on the source of the fault, and is at the sole discretion of Sini.

Didn’t find an answers to your questions?

Get in touch with us for details on additional services and custom work pricing